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Customer support > Overview


Airbus warehouse located at DFW airpot

Airbus Helicopters, Inc. is committed to supporting your Airbus Helicopters product with the same level of excellence that you have come to expect from our aircraft themselves.  We are dedicated to looking out for the best interests of our customers, whether this be maximizing flight revenues, ensuring public safety or saving lives, and our customer support team is at your service 24/7 to keep you flying.

Our customer support offerings include everything you need to minimize downtime and maximize efficiency: Logistics services, Airbus Helicopters, Inc. being Airbus Helicopters’ Logistic Hub in America, with a dedicated logistics warehouse located at DFW airport; technical support, provided by a dedicated team of highly experienced Tech Reps based at our headquarters and Regional Tech Reps located in the field; technical publications, including manuals, bulletins and a growing range of electronic publications; and aftermarket services, which offer you a wide range of ways to enhance the performance of your Airbus Helicopters aircraft while minimizing operational costs.

The customer support team is closely integrated with our Sales & Marketing team, ensuring that you enjoy a seamless transition from the acquisition of your helicopter through to-years of hassle-free flying. We are always here to help you, and hope to make the operation of your Airbus Helicopters product as simple and reliable as flying it.

Download the new 2018 customer service directory.

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