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News > American Eurocopter’s New Facilities Provides Faster Service to Customers

American Eurocopter’s New Facilities Provides Faster Service to Customers

February 24, 2008

Heli-Expo 2008 marks a substantial effort by American Eurocopter to improve and enhance the service it offers to customers throughout the United States. 
“We are committed to America and the American market,” says American Eurocopter President and CEO Marc Paganini. “This is why we are expanding our manufacturing facilities here, and continually improving the service and supply support we provide to our U.S. customers. Heli-Expo 2008 is an appropriate time to reflect on what we have achieved to date, and what remains to be done to better serve our loyal clientele.” 
Key to this commitment to faster service is American Eurocopter’s new warehouse in Dallas-Fort Worth, Texas. Located next to an active runway at DFW International airport, this new 84,000 square foot facility is almost twice as large as the warehouse it replaced, which was located on the company’s Grand Prairie campus. More importantly, however, the new DFW warehouse has been built with a new and more efficient layout, and bin storage structure. All materials have been classified and “zoned” based on their velocity in order to improve work flow, storage optimization, and to increase the speed of receipt, processing, and shipment. 
“We have totally revised the logistic process within our system to provide faster receipt, stocking and dispatch of parts,” says Mike Pettay, American Eurocopter’s VP Global Supply chain. “This revised process complemented with our new warehouse system minimizes the distance parts must travel from being received and stored to being sent out to our customers. Our parts tracking and ordering methodology has also been upgraded to provide more accurate tracking and dispatch for customers, and we have specifically set up an express area for handling high demand components. This means that you can now order your parts up to two hours closer to the departure time of your preferred carrier, from our location.” 
American Eurocopter has also its first regional support facility, the West Coast Regional Support Facility, in Long Beach, California. It is located at the Long Beach Airport in the Daugherty Skyharbor Complex. 
“The West Coast Regional Support Facility is part of our strategy to bring parts and repair services closer to our customers,” explains Anthony Baker, American Eurocopter’s Vice President Customer Support. “American Eurocopter has become an important part of American aerospace. This is why we are making it easier for our customers to get the supplies and services they need within their own regions.” 
Meanwhile, American Eurocopter’s Columbus, Mississippi plant is in Phase One of its UH-72As process for the U.S. Army. “We are currently doing light assembly work at this plant, and will be progressing to full-scale onsite manufacture later this year,” says Paganini. The U.S. Army has a requirement for 300+ UH-72A Light Utility Helicopters in a 10-year program, with a total life-cycle value of over $2 billion. 
About Eurocopter 
Established in 1992, the Franco-German-Spanish Eurocopter Group is a Division of EADS, a world leader in aerospace, defense and related services. The Eurocopter Group employs approx. 14,000 people. In 2007, Eurocopter confirmed its position as the world’s No. 1 helicopter manufacturer in the civil and parapublic market, with a turnover exceeding 4 billion Euros, orders for 802 new helicopters, and a 53 percent market share in the civil and parapublic sectors. Overall, the Group’s products account for 30 percent of the total world helicopter fleet. Its strong worldwide presence is ensured by its 17 subsidiaries on five continents, along with a dense network of distributors, certified agents and maintenance centers. More than 10,000 Eurocopter helicopters are currently in service with over 2,800 customers in 140 countries. Eurocopter offers the largest civil and military helicopter range in the world. 
About American Eurocopter 
American Eurocopter is the American subsidiary of Eurocopter, the largest helicopter manufacturer in the world, and EADS North America Holdings, the North American operations of EADS, the second largest aerospace and defense company in the world. American Eurocopter markets, sells and supports the broadest range of civil and parapublic helicopters offered by any manufacturer. The product line represents the most cost-effective, technologically-advanced helicopters, ranging from light single to heavy twin, serving all markets and missions. American Eurocopter's headquarters and main facility are in Grand Prairie, Texas, with a large manufacturing and production facility in Columbus, Mississippi. The company’s first regional support facility, the West Coast Regional Support Facility, is located in Long Beach, California.

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