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News > New Call Center to Enhance American Eurocopter’s Commitment to Customer Service Excellence

New Call Center to Enhance American Eurocopter’s Commitment to Customer Service Excellence

February 22, 2009

Anaheim, Heli-Expo 2009 – American Eurocopter will introduce a new state-of-the-art call service center at the company’s Grand Prairie, Texas, headquarters, providing the centerpiece for its long-term commitment to enhanced customer services.

The call center’s fast-paced construction schedule will lead to its completion and introduction in the second quarter of this year. This facility is to be staffed by supply and service specialists who will be hired based on their helicopter industry experience and aviation skills, joining American Eurocopter’s already strong and experienced team.

The call center is one element in American Eurocopter’s improved customer services offer, which includes an organizational change combining its marketing, sales and customer support into a single streamlined operation. This will allow the new organization to support products from sales and delivery through their full service life.

“Customer support excellence requires relentless attention and investment,” said American Eurocopter President & CEO Marc Paganini. “As the premier helicopter supplier in the U.S. market, we are positioning ourselves to be number one in support for the future as well.” The call center’s construction follows American Eurocopter’s launch of its Customer Service, Support and Satisfaction (CS3) initiative last November, which includes increasing staffing levels, strengthening its logistics infrastructure, and upgrading the tools required for rapid and positive customer response.

“American Eurocopter is fully focused on enhancing its overall customer service, and the new call center will be on the front lines in managing our operators’ most important requirements – both technical and non-technical,” said Larry Roberts, American Eurocopter’s Vice President of Sales, Marketing and Customer Support.

About American Eurocopter
American Eurocopter is the U.S. subsidiary of Eurocopter, the largest helicopter manufacturer in the world, and EADS North America Holdings, the North American operations of EADS, the second largest aerospace and defense company in the world. American Eurocopter is a helicopter manufacturer and the company markets, sells and supports the broadest range of civil and para-public helicopters offered by any manufacturer. The product line represents the most cost-effective, technologically-advanced helicopters, ranging from light single to heavy twin, serving all markets and missions. American Eurocopter's headquarters and main facility are in Grand Prairie, TX, with a large manufacturing and production facility in Columbus, MS and its West Coast Regional Support Facility in Long Beach, CA.

For more information on American Eurocopter’s presence at HELI-EXPO 2009, see the related coverage from Anaheim, California:

View the Press release archive.

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